Proven in national infrastructure, not in a pilot
Dispatch OS has been live in production since 2020, running incident management across every national road in the Netherlands. These are the organisations that trust it, and the results they get.
How AI planning helped the Dutch Road Authority cut incident response time by 22%
Rijkswaterstaat manages every national road in the Netherlands. Incidents are constant, unpredictable, and expensive: every minute a lane stays blocked costs money, raises risk, and adds emissions.
Reaching incident sites faster
With AI planning we reduce the time to reach traffic incident sites, by preparing road inspectors for the next incident and streamlining the response when one occurs.
Road inspectors now reach incident sites more than 20% faster. In addition, 256,000 phone calls a year between inspectors and traffic centres are no longer needed, because the information arrives on the device before the call would have been made.
The system is used for incident management across all national roads in the Netherlands, and has been running in production since 2020.
Proactive positioning
Inspectors are advised where to patrol so they are already close when the next incident lands.
Instant best-match dispatch
Traffic controllers see the best inspector for each incident immediately, instead of working it out by phone.
One shared picture
Control room and field see the same live status, so coordination calls simply stop being necessary.
From the control room and from the road
“I can now deploy the best inspector to an incident instantly.”Wout Buikema, Coordinating Traffic Controller at Rijkswaterstaat
“The Numerico mobile application really helps me by providing incident information and updates about where I should go next to improve incident response times.”Hugo Deurloo, Road Inspector at Rijkswaterstaat
“Thanks to Numerico's dedication and agility we managed to implement an innovative solution for our incident management process in record time.”Peter Hoernig, Programme Manager at Rijkswaterstaat
Five industries, one operating system
The mix of planned and unplanned work differs by sector. The operating system does not.
Emergency response
Traffic incident management and road authority operations, where response time is the whole game.
Roadside assistance & towing
High volumes of unpredictable breakdowns, mixed technician skills, and tightening SLAs.
Security & surveillance
Patrol coverage and alarm response balanced against scheduled rounds.
Maintenance & repair
Planned maintenance interrupted by breakdowns that cannot wait for the next window.
Logistics & airport handling
Tight turnaround windows where a single delay cascades across the whole operation.
ISO-certified and BIO-compliant. Security isn't a feature we added, it's how we built the whole thing.