Dispatch OS
The first real-time operating system for field service operations. Live in production since 2020, Dispatch OS combines AI-powered dispatch, positioning, and operational intelligence in a single platform. Plan it. Run it. Prove it.
A dynamic loop, not a fixed plan
Design
Model shifts and dispatch rules in the Design Studio.
Dispatch
Assign and re-optimise in real time in the Command Center.
Execute
Accept and manage assignments in the Field App.
Improve
Every closed job sharpens the dispatch model.
Test your operation before it runs
Change your staffing, shift pattern, or dispatch rules, and see exactly how it plays out before anything goes live.
AI Dispatch Simulator
Run what-if scenarios on staffing, coverage, and rules, before any change goes live.
Operational Lab
Model risk, coverage, and response across regions and shift patterns.
AI-powered dispatch, running live
AI Dispatch Optimizer
Continuously re-ranks the incident queue and recalculates the best agent match as conditions shift.
Dispatch Ledger
Full audit trail from first report to close-out, every incident, every action, no gaps.
Positioning Advisor
Recommends the optimal standby positions before the next call comes in.
What the control room sees, the field agent sees
No radio back-and-forth. No missed updates. Assignments go straight to the device, status is changed with a tap.
Smart Assignment Manager
Live assignments and status updates pushed directly to the agent's device.
Mobile Incident Reporter
Log and update incidents on the spot, no paperwork, no back-and-forth.
Every closed job makes the next one sharper
“I can now deploy the best inspector to an incident instantly.”Wout Buikema, Coordinating Traffic Controller at Rijkswaterstaat
ISO-certified and BIO-compliant. Security isn't a feature we added, it's how we built the whole thing.